INTRODUCTION TO PROBLEM
This course addresses the requirement in ISO 9001:2000 for Continual
Who should attend:-
Recognition that even satisfactory performance can be improved,
is vital for success as well as commitment to correcting errors and
seeking to prevent problems.
The course covers basic problem-solving skills; the step by step
approach advocated allowing complex problems to be analysed to
ensure the true cause is eliminated thus preventing re-occurence.
Company Policy and Objectives are discussed in the context
of auditing and improvement and the guidance provided in ISO 9004:2000.
Individuals who are trained will be able to make a significant contribution
to reducing costs and increasing profit in their business by elimination
of non-value adding activities.
Personnel at all levels will benefit from attending this course.
The course will be of particular interest to senior/middle management
in an organisation with the desire to introduce company-wide quality improvement
skills into their business, the Q.S.S. courses "Introduction to SPC" and
"Introduction to Problem Solving Skills Company-wide" being a natural
progression from this course.
For organisations interested in the "Six-Sigma" approach, the course
provides an introduction to both the concept and the tools available.
Philosophy of Successful Business and the basic techniques
for getting ideas and tackling problems:-
- Process Analysis
- Cause and Effect Analysis
- Data Gathering and Handling
- Pareto Analysis
- Brainstorming for Solutions
- Presenting the Solution
- Monitoring Progress
- Links to ISO 9004:2000 and Business Excellence
The Role of Management:-
- Motivating Personnel
- Setting objectives
- Promoting Continual Improvement
1 day As an alternative to
attending our Training School, the course can be presented in-house if required.
Quality System Services
Sheffield Technlogy Park
60 Shirland Lane
Tel: 0114 2618899 S9 3SP Fax: 0114 2618878