M4

INTRODUCTION TO BUSINESS IMPROVEMENT

AND THE

CONCEPT OF TOTAL QUALITY MANAGEMENT

 

The Course:-

Business improvement is a way of improving performance and eliminating waste. It has been used successfully by many organisations. This course will give you a greater understanding of the process of business improvement and will show you how it can be made to work in your Company. Leading on from this is the implementation of a Total Quality Management approach.

Who should attend:-

Managers who wish to improve the effectiveness, flexibility and competitiveness of their business.

Content:-

Conducting the Initial Investigations:-
  • Sales and Marketing
  • Production and Inventory
  • Information Systems
  • Cash flow
  • Expenses
  • Management Approach
  • Employees

Analysing the Opportunities:-

  • Strategic Planning
  • Employee Issues
  • Customer/Management Issues
  • Internal Customers Suppliers
  • Critical Business Issues

Implementation:-

  • Company-wide Improvement
  • Briefing Employees on Company Strategy
  • Getting the Business Processes Right

Continuous Improvement:-

  • Tools and Techniques
  • The role of the Quality System
  • Employee Empowerment/Teamwork

Duration:-

1 day

Quality System Services

Sheffield Technlogy Park

60 Shirland Lane

Sheffield

Tel: 0114 2618899 S9 3SP Fax: 0114 2618878