M4
INTRODUCTION TO BUSINESS
IMPROVEMENT
AND THE
CONCEPT OF TOTAL QUALITY
MANAGEMENT
The Course:-
Business improvement is a way of improving performance
and eliminating waste. It has been used successfully by many
organisations. This course will give you a greater understanding
of the process of business improvement and will show you how it
can be made to work in your Company. Leading on from this is the
implementation of a Total Quality Management approach.
Who should attend:-
Managers who wish to improve the effectiveness,
flexibility and competitiveness of their business.
Content:-
Conducting the Initial Investigations:-
- Sales and Marketing
- Production and Inventory
- Information Systems
- Cash flow
- Expenses
- Management Approach
- Employees
Analysing the Opportunities:-
- Strategic Planning
- Employee Issues
- Customer/Management Issues
- Internal Customers Suppliers
- Critical Business Issues
Implementation:-
- Company-wide Improvement
- Briefing Employees on Company Strategy
- Getting the Business Processes Right
Continuous Improvement:-
- Tools and Techniques
- The role of the Quality System
- Employee Empowerment/Teamwork
Duration:-
1 day
Quality System Services
Sheffield Technlogy Park
60 Shirland Lane
Sheffield
Tel: 0114 2618899 S9 3SP Fax: 0114 2618878
|